We take great care to protect your information.
Composite Door Direct Ltd (“we”, “us” and “CDD”) is committed to ensuring our operations and website are absolutely secure for you to use and take great care to protect your information.
We What information do we hold on you?
We collect details from you when you request a product, service, offers or news from us from our website, fax, emails, telephone conversations, and written and verbal communication. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from our Partners.
What do we do with the information?
We will use the personal information gathered in our normal course of business primarily to provide the products, services, offers or news you have requested and for administration purposes:
- to confirm identification when you contact us
• to keep you informed of any special offers or promotions that we believe might be of particular interest to you
• to communicate with you in the event that any products or services you have requested are unavailable
• for statistical analysis, including automated techniques
• for record-keeping purposes
• for market research
• to track activity on our website
• to improve and monitor our customer service to you
• for the prevention of crime and fraud.
We may contact you by post, email, telephone or fax for these purposes.
Disclosure of your information to service providers
Transfer of your information outside the European Union
We may need to transfer your personal data outside of the European Union in order to provide you with the services and products you require. Some of these countries may not have laws that protect privacy rights as extensively as in the European Union. If we do transfer your personal information to other territories, we will take proper steps to ensure that your information is properly protected.
Cookies are small text files which are stored on your computer, mobile phone or device. Cookies may be placed on your device when you visit a website or open a marketing email.
We also set third parties cookies to allow you to easily link to third parties you may be subscribed to, such as Facebook, Twitter and Youtube. We do not control these cookies and how your information may be used, so please visit the third parties’ websites for more information on these cookies.
Our partners may also set cookies when they direct you to our site to buy a product. These cookies allow us to pay our partners a referral fee based on the nature of any purchase you make.
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
What to do if you do not wish to receive details of offers from us?
If you do not wish to receive details of offers and promotions from us, you can opt-out at any time by clicking the relevant boxes on the form or screen, by emailing Info@CompositeDoorDirect.co.uk or by ringing Credit Services on 07389791946.
Please note that you may change your mind at any time by contacting us by any of the above methods or by following the instructions set out with each offer you receive.
Changing your personal information
If you believe that we are storing details relating to you and that these are incorrect or you wish to remove them, please contact us.
A hard copy of the policy is available from the Composite Door Direct Ltd Calder Trading Estate, Lower Quarry Road, Huddersfield, West Yorkshire, HD5 0RR. Any revised policy will apply only to data collected after the new policy comes into effect.
Your rights to access your personal information
You have a right to receive a copy of the personal data that we hold about you.
To obtain a copy of the personal information we hold on you, please write to the above address or alternatively ring Credit Services on 07389791946 and ask for a Subject Access Request form.