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DESIGN YOUR DOOR
DESIGN YOUR DOOR

TERMS AND CONDITIONS

  • We will not commence manufacture of your chosen designs until we have carried out a technical survey at the installation address.
  • The purpose of the survey is to confirm the design, size and technical specifications of the windows or doors and to make sure that we can properly install them.
  • We will contact you after the survey if we believe that we cannot install the products properly and we will cancel the order without charge and refund any payments made by you within 3 working days.
  • For Supply Only orders, all sizes must be provided to us by you, the customer. Your goods will be made to the sizes provided and details agreed in the purchase order form.
  • Should any sizes be incorrect, we will take no liability for this, and all responsibility lies with you. We will make the goods according to the sizes provided and details agreed in the purchase order form, unless instructed not to do so within 7 calendar days of you placing your order. Any amendments can only be made within 7 calendar days of you placing your order, if you wish to make any changes after this timescale, it will not be possible to do so as all goods are made bespoke to order, in which case we accept no liability.
  • We will clearly display all products and services on the purchase order form and invoice so that we both know what is included.
  • The price of the products (including VAT) is the price set out on the purchase order/invoice.
  • If within 14 days, we cannot reach agreement with you about a change to the terms of the order (a variation), you or we can cancel the order.
  • All products remain property of Composite Door Direct Ltd until the full balance has been paid and all products have been installed to a standard that both you and we are happy with.
  • Fully fitted goods must have a 50% deposit paid at the point of ordering, with the remaining 50% balance to be paid to us on the day of the fitting. Any delay in the payment of the remaining balance may result in extra administration charges, removal of any fitted goods, or legal action. Supply only goods must be paid in full at the point of ordering. We will only begin processing any orders after we have received payment from you.
  • The products we sell are made to measure and made to your specific requirements and so are exempt from the right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. However, in line with the GGF Consumer Code of Good Practice, we provide you with a right to cancel without charge up to seven calendar days starting the day after the date of the order. If you cancel the order within seven days after the date of the order, we will refund any money you have paid us.
  • If the goods we deliver are not what you ordered or are damaged or defective or if the delivery is of an incorrect quantity, we shall have no liability to you unless we are notified in writing to customer services within 7 working days of delivery of the goods in question.
  • After notifying us of faulty or damaged goods or non-delivery or shortage of goods our only obligation will be to either:
  • Make up for any shortage or non-delivery.
  • Replace any faulty or damaged goods after returns have been inspected.
  • Repair any faults or defects to your door, should they be our fault.
  • We will not be liable to you for any indirect or consequential loss, damage, or expenses (including loss of profits, earnings, business, or goodwill) which may arise out of any problem you notify to us under this condition, and we will not be held liable to pay any money to you by way of compensation.
  • To reduce cost of delivery of goods, we only instruct a one man delivery team, so with health and safety in mind, the delivery driver will not be responsible for carrying your door (as a result of its weight) upstairs, up to flats, where there are stairs etc. All deliveries will only be made to the ground floor of any property.
  • Lead time of your Supply Only door delivery depends on your area and all goods will be delivered on a date arranged with you. Lead times may change, and we are not liable for any costs incurred by you due to longer delivery times.
  • We will contact you and agree an installation date. We will do our best to keep this date. Sometimes, there may be a delay for reasons beyond our control for which we cannot be held responsible. If there is this type of delay, we will complete the work as soon as possible. You agree that we will not be responsible for any consequential damage claim arising from such delay, including other trades.
  • If we come to install your goods and you cancel the agreed installation time, you will be liable for additional fitting charges. The charges will reflect the initial price charged due to the products you have purchased.
  • If you have arranged to have a door or window fitted by us and your current is fitted with an electronic alarm system, doorbell, telecoms cabling or any other cable system electronic or telecoms, please make arrangements to have any of the former removed prior to the installation of your new door by us as we cannot take responsibility for this.
  • During the process of installing doors and windows, we may occasionally have to make amendments to plaster work, internal finishing’s etc. In the event of rectifying these issues, we will not be liable for any decoration or painting of any kind.
  • We will not be liable to you for any indirect or consequential loss, damage, or expenses (including loss of profits, earnings, business, or goodwill) which may arise out of any delays or cancellations of fitting appointments.
  • We will contact you confirming the installation date. You must allow access to your property to complete the installation. When we receive your 50% deposit, we will store your goods for up to 26 weeks without any charges.
  • You agree that the installation of this order will be within 3 months of the initial date of order.
  • We guarantee to repair or replace any faulty products (in materials or workmanship) within 10 years of installing them. Please note window and door furniture can tarnish when exposed to the atmosphere. This tarnishing can happen quicker if the surface is damaged by keys, rings, or other jewellery – if this kind of damage is obvious, the guarantee may become invalid.
  • The guarantee will no longer apply if any person we have not authorized has carried out repairs or alterations to the products; or the products have been damaged by an accident or misuse.
  • All the glass we use is the best available to us. We cannot guarantee against any imperfections or variations in the glass-making process. Glass is a natural product that can display various visual properties that are not faults and do not detract from the performance of the window. The coatings that provide the required energy rating may cause a coloured hue or haze in certain lighting conditions; these are unavoidable consequences of the glass making process and not faults.